GDPR and Privacy Policy

London Lorry Courier (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use and safeguard your data in line with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information when you use our services or contact us:

  • Personal details such as your name, phone number, email address and postal address.
  • Business details including company name, trading address and VAT number.
  • Delivery and collection information relating to transport jobs.
  • Payment information where required to process invoices.
  • Communications sent to us by phone, email or via our website enquiry forms.

2. How We Use Your Information

We use your personal data to:

  • Provide haulage, courier and logistics services as requested.
  • Respond to enquiries and provide quotations.
  • Manage bookings, schedules and Proof of Delivery documentation.
  • Send invoices and process payments.
  • Meet our legal, regulatory and insurance obligations.

3. Legal Basis for Processing

We process your information under one or more of the following legal bases:

  • Contractual necessity – to fulfil a service you have requested.
  • Legal obligation – to comply with laws and regulations.
  • Legitimate interests – to operate and improve our business effectively.
  • Consent – where you have specifically agreed to marketing or communications.

4. Sharing Your Data

We will never sell your personal information. We may share it with:

  • Trusted third-party partners (e.g. subcontracted drivers or logistics providers) solely for the purpose of fulfilling your job.
  • Service providers such as IT support, payment processors and insurers who enable us to operate securely.
  • Regulatory authorities where required by law.

5. Data Retention

We keep your personal data only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and enforce agreements. Typically, this means retaining records for a minimum of 6 years in line with HMRC requirements.

6. Your Rights

Under GDPR you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your data where legally permitted.
  • Restrict or object to certain processing activities.
  • Request transfer of your data to another provider.
  • Withdraw consent for marketing at any time.

To exercise these rights, please contact us using the details below.

7. Security Measures

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse or disclosure. This includes secure servers, password protection, restricted access and regular monitoring.

8. Cookies

Our website may use cookies to improve functionality and user experience. You can disable cookies through your browser settings, though some features may not work as intended.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your GDPR rights, please contact:

London Lorry Courier
Charlton, South East London, SE7
Phone: 0203 417 4450
Email: info@londonlorrycourier.co.uk

10. Complaints

If you believe your data protection rights have been breached, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.